Welcome to Hdobariya Help Center — your go-to guide for everything related to orders, delivery, and jewellery care.
We’ve answered some of the most common questions below to make your shopping experience smooth and worry-free.
🛍️ 1. What types of jewellery does Hdobariya offer?
We specialize in 92.5 Sterling Silver jewellery, including elegant earrings, pendants, charms, watches, and more — designed to blend timeless artistry with modern style.
💳 2. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and wallet payments.
For Cash on Delivery (COD) orders, a 10% advance payment + shipping charge is required to confirm your order.
🚚 3. Do you offer free shipping?
Yes!
We provide Free Delivery on all prepaid orders across India.
For COD orders, a small shipping charge applies along with the advance payment.
⏱️ 4. How long does delivery take?
- Standard Delivery: 4–7 business days (depending on your location).
- Express Delivery: 2–3 business days (available on request with extra charge).
You’ll receive a tracking ID once your order is dispatched.
🔒 5. Is my personal information safe?
Absolutely!
All customer details are protected under our Privacy Policy. We never share or sell your data to third parties.
💰 6. What is your refund policy?
- Prepaid Orders: Refunds are allowed with a 10% deduction + shipping charge.
- COD Orders: Advance payment and shipping charge are non-refundable.
For detailed info, visit our Refund Policy page.
📦 7. Can I return my jewellery?
Yes, you can return prepaid orders only within 3 days of delivery, provided the product is unused, unworn, and in its original packaging.
💎 8. How can I care for my jewellery?
- Avoid contact with water, perfume, or chemicals.
- Store in an airtight box or pouch when not in use.
- Clean gently with a soft cloth to retain shine and brilliance.
✨ 9. Do you offer customization?
Currently, we do not offer customization. However, we frequently launch new collections with unique designs — stay tuned on our website and Instagram!
📞 10. How can I contact customer support?
We’re always happy to help 💬
📧 support@hdobariya.com
📞 +91 81530 91830
🌐 www.hdobariya.com