At Hdobariya, we value our customers and strive to ensure that every piece you receive meets the highest quality standards. However, if there’s ever a concern with your order, our refund policy ensures clarity and fairness.
1. Prepaid Orders
- Refunds are available only for prepaid orders under specific conditions.
- If a customer wishes to return a prepaid order, 10% of the total amount + shipping charges will be deducted from the refund amount.
- Refunds are processed within 7–10 business days after we receive and inspect the returned product.
- Refunds will be credited back to the original mode of payment used during purchase.
2. COD (Cash on Delivery) Orders
- All COD orders require a 10% advance payment + shipping charge at the time of booking.
- This advance amount is non-refundable, even if the customer cancels or refuses delivery.
- COD orders are confirmed only after receiving the advance payment.
3. Return Eligibility
To be eligible for a refund, please ensure:
- The product is unused, unworn, and returned in its original packaging.
- The return request is made within 3 days of delivery.
- The item is shipped back to us safely (we recommend using a trackable courier service).
Please note: Refunds will not be issued for damages caused by improper handling, water exposure, perfume contact, or misuse after delivery.
4. Non-Refundable Items
- Customized or personalized jewellery pieces.
- Items purchased during sale or promotional offers.
- Gift cards and accessories marked as “final sale.”
5. Cancellation Policy
- Orders can be canceled within 12 hours of placing them, provided they have not been shipped.
- Once shipped, the order cannot be canceled.
6. Contact for Refunds
For refund or return requests, please contact our support team with your order details:
📧 support@hdobariya.com
📞 +91 81530 91830
🌐 www.hdobariya.com
